Frequently Asked Questions

Everything you need to know about your GLD Shop experience.

What is the quality of the jewelry sold at The GLD Shop?

We pride ourselves on using premium materials, including 14k-18k gold plating, solid gold, and hand-set AAA grade cubic zirconia or VS diamonds. Each piece is crafted to meet the highest standards of durability and shine.

How long does shipping take for domestic and international orders?

Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Expedited shipping options are available at checkout.

What is your return and exchange policy?

We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-made jewelry and 'Final Sale' items are non-refundable.

Does my jewelry come with a warranty?

Yes, we offer a Lifetime Warranty on specific items. This covers any manufacturing defects or accidental breakage. Please refer to our Warranty page for full details on how to register your product.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through services like Afterpay and Klarna.

How should I care for my GLD jewelry?

To maintain the luster of your pieces, avoid contact with harsh chemicals, perfumes, and excessive moisture. Clean your jewelry gently with a soft microfiber cloth after each wear.